Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 338 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
5. 5.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) a quiet place for calls (d) saying your name first
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
10. 10.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) side talk during a call (d) saying your name first
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) saying bye before ending
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) speaking clearly (d) side talk during a call
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) muting when not talking (d) saying bye before ending
19. 19.True or false: “speaking clearly” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) saying bye before ending (d) muting when not talking
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
29. 29.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
34. 34.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) shouting into the phone (d) hanging up without bye
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise

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