Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 339 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) eating while on a call
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) saying bye before ending (d) speaking clearly
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
12. 12.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
13. 13.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
14. 14.True or false: “camera at eye level” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) eating while on a call (d) hanging up without bye
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) hanging up without bye (d) saying bye before ending
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.True or false: “eating while on a call” shows good call manners. (a) True (b) False
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
23. 23.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) calling late at night (d) camera at eye level
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) camera at eye level
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) muting when not talking (d) a quiet place for calls
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.True or false: “saying your name first” shows poor call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
38. 38.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
40. 40.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners

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