Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 340 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
2. 2.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) saying your name first
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) muting when not talking
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) calling late at night
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) side talk during a call (d) saying your name first
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) eating while on a call (d) calling late at night
22. 22.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) calling late at night (d) camera at the ceiling
24. 24.True or false: “eating while on a call” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) camera at eye level
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.True or false: “calling late at night” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
36. 36.True or false: “calling late at night” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
38. 38.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) a quiet place for calls

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