Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 35 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) side talk during a call
4. 4.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
6. 6.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
7. 7.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
8. 8.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) calling late at night
9. 9.True or false: “calling late at night” shows good call manners. (a) False (b) True
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) hanging up without bye (d) saying bye before ending
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) saying your name first (d) loud TV behind you
20. 20.True or false: “side talk during a call” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) “Is this a good time?” (d) muting when not talking
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) camera at the ceiling (d) hanging up without bye
27. 27.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) side talk during a call
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
35. 35.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) a quiet place for calls (d) eating while on a call
37. 37.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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