Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 341 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) camera at eye level
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) saying your name first (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
16. 16.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.True or false: “speaking clearly” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at eye level (d) camera at the ceiling
22. 22.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) calling late at night (d) hanging up without bye
24. 24.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) saying bye before ending (d) a quiet place for calls
25. 25.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
28. 28.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
34. 34.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) hanging up without bye
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) calling late at night (d) speaking clearly
37. 37.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
38. 38.True or false: “muting when not talking” shows good call manners. (a) True (b) False
39. 39.True or false: “saying your name first” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) “Is this a good time?” (d) muting when not talking

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