Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 342 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
2. 2.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) speaking clearly
4. 4.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) speaking clearly
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
8. 8.True or false: “muting when not talking” shows good call manners. (a) True (b) False
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
10. 10.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) “Is this a good time?”
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) hanging up without bye (d) “Is this a good time?”
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) muting when not talking
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
19. 19.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
20. 20.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
21. 21.True or false: “speaking clearly” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) calling late at night (d) camera at the ceiling
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) calling late at night
28. 28.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) calling late at night (d) eating while on a call
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
34. 34.True or false: “camera at eye level” shows good call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) shouting into the phone
37. 37.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
38. 38.True or false: “eating while on a call” shows good call manners. (a) True (b) False
39. 39.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) camera at eye level

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