Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 343 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
3. 3.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) hanging up without bye
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) hanging up without bye (d) calling late at night
10. 10.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) saying your name first (d) speaking clearly
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) hanging up without bye
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
20. 20.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
21. 21.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
23. 23.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) shouting into the phone (d) hanging up without bye
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) muting when not talking
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) camera at eye level
33. 33.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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