Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 344 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) eating while on a call
2. 2.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) camera at the ceiling (d) saying bye before ending
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) side talk during a call
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) speaking clearly
10. 10.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
12. 12.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
19. 19.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
23. 23.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) eating while on a call (d) side talk during a call
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) camera at the ceiling
27. 27.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) a quiet place for calls (d) “Is this a good time?”
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) loud TV behind you
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) camera at the ceiling (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone

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