Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 345 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) eating while on a call
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) muting when not talking (d) a quiet place for calls
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
14. 14.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) “Is this a good time?”
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) camera at eye level (d) loud TV behind you
19. 19.True or false: “calling late at night” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
24. 24.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) speaking clearly (d) saying your name first
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) shouting into the phone
30. 30.True or false: “camera at eye level” shows good call manners. (a) False (b) True
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) camera at eye level
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.True or false: “speaking clearly” shows good call manners. (a) True (b) False
37. 37.True or false: “saying your name first” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) speaking clearly
39. 39.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) hanging up without bye (d) loud TV behind you

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