Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 346 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) speaking clearly (d) side talk during a call
5. 5.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) camera at eye level (d) hanging up without bye
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
9. 9.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) speaking clearly (d) saying your name first
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) hanging up without bye (d) calling late at night
12. 12.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
16. 16.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
18. 18.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
19. 19.True or false: “speaking clearly” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
23. 23.True or false: “camera at eye level” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) saying bye before ending (d) hanging up without bye
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) side talk during a call
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
29. 29.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
34. 34.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) speaking clearly
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.True or false: “muting when not talking” shows good call manners. (a) False (b) True
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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