Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 347 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at the ceiling (d) muting when not talking
5. 5.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
7. 7.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
12. 12.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) a quiet place for calls
13. 13.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
15. 15.True or false: “calling late at night” shows poor call manners. (a) False (b) True
16. 16.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
18. 18.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) a quiet place for calls (d) camera at eye level
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
24. 24.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.True or false: “camera at eye level” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) shouting into the phone
28. 28.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) “Is this a good time?”
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
36. 36.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) saying your name first
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) saying bye before ending

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