Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 348 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
9. 9.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
12. 12.True or false: “eating while on a call” shows good call manners. (a) True (b) False
13. 13.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.True or false: “calling late at night” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) calling late at night
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) muting when not talking (d) camera at eye level
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.True or false: “calling late at night” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) calling late at night
24. 24.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
27. 27.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) calling late at night (d) loud TV behind you
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) calling late at night (d) saying bye before ending
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying bye before ending (d) calling late at night
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) muting when not talking
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) eating while on a call
40. 40.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners

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