Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 349 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
3. 3.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) hanging up without bye
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) muting when not talking
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
7. 7.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) muting when not talking (d) saying bye before ending
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) side talk during a call
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
17. 17.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) a quiet place for calls
22. 22.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) “Is this a good time?” (d) muting when not talking
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) saying your name first
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.True or false: “saying your name first” shows good call manners. (a) True (b) False
30. 30.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) a quiet place for calls
33. 33.True or false: “eating while on a call” shows good call manners. (a) False (b) True
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
37. 37.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
38. 38.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
40. 40.True or false: “loud TV behind you” shows good call manners. (a) False (b) True

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