Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 350 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) saying bye before ending
3. 3.True or false: “speaking clearly” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) side talk during a call (d) eating while on a call
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) camera at the ceiling
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) calling late at night
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) eating while on a call
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
18. 18.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) camera at eye level (d) a quiet place for calls
24. 24.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) speaking clearly
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.True or false: “side talk during a call” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) hanging up without bye
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) calling late at night (d) camera at the ceiling
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) a quiet place for calls
34. 34.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) camera at the ceiling (d) shouting into the phone
36. 36.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners

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