Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 36 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) “Is this a good time?” (d) eating while on a call
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
6. 6.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
7. 7.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
12. 12.True or false: “camera at eye level” shows good call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) loud TV behind you
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) a quiet place for calls (d) saying bye before ending
18. 18.True or false: “eating while on a call” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) a quiet place for calls (d) camera at eye level
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) camera at eye level (d) saying bye before ending
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) calling late at night (d) a quiet place for calls
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying your name first (d) hanging up without bye
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
29. 29.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) “Is this a good time?” (d) eating while on a call
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
38. 38.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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