Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 351 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) calling late at night (d) shouting into the phone
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) calling late at night (d) side talk during a call
3. 3.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying your name first (d) side talk during a call
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) hanging up without bye (d) “Is this a good time?”
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) muting when not talking (d) a quiet place for calls
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) muting when not talking (d) saying bye before ending
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
12. 12.True or false: “saying your name first” shows good call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
22. 22.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.True or false: “eating while on a call” shows good call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) camera at eye level
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) eating while on a call
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) shouting into the phone (d) saying your name first
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000

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