Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 352 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.True or false: “side talk during a call” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
9. 9.True or false: “speaking clearly” shows good call manners. (a) True (b) False
10. 10.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) speaking clearly
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) side talk during a call
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) calling late at night
23. 23.True or false: “muting when not talking” shows good call manners. (a) True (b) False
24. 24.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) shouting into the phone (d) camera at eye level
26. 26.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) speaking clearly
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) side talk during a call
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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