Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 353 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.True or false: “eating while on a call” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) calling late at night
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) camera at the ceiling (d) shouting into the phone
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) shouting into the phone
14. 14.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) loud TV behind you
18. 18.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) saying your name first (d) loud TV behind you
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
22. 22.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) eating while on a call
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
25. 25.True or false: “saying your name first” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
31. 31.True or false: “camera at eye level” shows good call manners. (a) False (b) True
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) hanging up without bye (d) muting when not talking
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) “Is this a good time?” (d) saying your name first
40. 40.True or false: “speaking clearly” shows good call manners. (a) True (b) False

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