Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 354 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) saying bye before ending
3. 3.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) speaking clearly
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) hanging up without bye (d) eating while on a call
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) side talk during a call (d) shouting into the phone
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) calling late at night (d) shouting into the phone
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) loud TV behind you (d) muting when not talking
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
23. 23.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) saying bye before ending (d) “Is this a good time?”
24. 24.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
29. 29.True or false: “saying your name first” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) camera at eye level
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) muting when not talking (d) camera at eye level
35. 35.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) a quiet place for calls
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners

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