Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 355 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
3. 3.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
7. 7.True or false: “muting when not talking” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) calling late at night
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
16. 16.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
17. 17.True or false: “eating while on a call” shows good call manners. (a) False (b) True
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
20. 20.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) a quiet place for calls
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) saying bye before ending (d) “Is this a good time?”
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) saying your name first
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) muting when not talking (d) speaking clearly
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) shouting into the phone (d) eating while on a call
35. 35.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at the ceiling (c) “Is this a good time?” (d) camera at eye level
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) calling late at night (d) saying your name first
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) loud TV behind you (d) speaking clearly

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