Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 356 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) eating while on a call (d) calling late at night
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) “Is this a good time?” (d) loud TV behind you
12. 12.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) speaking clearly (d) muting when not talking
14. 14.True or false: “eating while on a call” shows good call manners. (a) False (b) True
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) muting when not talking
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
24. 24.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) side talk during a call
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) a quiet place for calls (d) eating while on a call
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) saying your name first
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) speaking clearly (d) saying your name first
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) side talk during a call
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.True or false: “saying your name first” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) camera at the ceiling (d) eating while on a call

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