Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 357 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) eating while on a call (d) hanging up without bye
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
5. 5.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) speaking clearly
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying bye before ending (d) shouting into the phone
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
14. 14.True or false: “saying your name first” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) calling late at night
16. 16.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) saying bye before ending (d) camera at eye level
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) a quiet place for calls (d) speaking clearly
19. 19.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) calling late at night
23. 23.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) speaking clearly (d) shouting into the phone
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
32. 32.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
33. 33.True or false: “saying your name first” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.True or false: “speaking clearly” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.True or false: “calling late at night” shows poor call manners. (a) False (b) True
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
39. 39.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners

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