Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 358 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
5. 5.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
8. 8.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) speaking clearly
9. 9.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
14. 14.True or false: “side talk during a call” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) muting when not talking (d) shouting into the phone
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) calling late at night
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) hanging up without bye
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
28. 28.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) loud TV behind you
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
34. 34.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) saying your name first
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) eating while on a call
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students