Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 359 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
3. 3.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) camera at eye level (d) muting when not talking
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) muting when not talking
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) calling late at night
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) eating while on a call (d) a quiet place for calls
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) calling late at night
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
19. 19.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
20. 20.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) eating while on a call (d) muting when not talking
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.True or false: “camera at eye level” shows good call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying your name first (d) a quiet place for calls
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) speaking clearly
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
37. 37.True or false: “side talk during a call” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) a quiet place for calls (d) side talk during a call
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students