Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 360 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Which of these shows poor call manners? (a) side talk during a call (b) camera at eye level (c) speaking clearly (d) muting when not talking
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
11. 11.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) saying your name first (d) camera at eye level
12. 12.True or false: “saying your name first” shows poor call manners. (a) False (b) True
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
14. 14.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) calling late at night (d) eating while on a call
16. 16.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) camera at eye level
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) a quiet place for calls (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) hanging up without bye (d) eating while on a call
30. 30.True or false: “muting when not talking” shows good call manners. (a) False (b) True
31. 31.True or false: “camera at eye level” shows good call manners. (a) True (b) False
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
33. 33.True or false: “eating while on a call” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) hanging up without bye (d) side talk during a call
35. 35.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
36. 36.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) camera at eye level (d) saying your name first
37. 37.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.True or false: “side talk during a call” shows poor call manners. (a) True (b) False

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