Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 37 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) a quiet place for calls
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) eating while on a call (d) saying bye before ending
4. 4.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) camera at eye level
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) hanging up without bye
9. 9.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) camera at eye level
12. 12.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) “Is this a good time?” (d) hanging up without bye
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
18. 18.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) side talk during a call (d) shouting into the phone
20. 20.True or false: “speaking clearly” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
24. 24.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
25. 25.True or false: “muting when not talking” shows good call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) speaking clearly (d) a quiet place for calls
27. 27.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
28. 28.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) camera at eye level (d) saying your name first
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
36. 36.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
38. 38.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True

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