Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 361 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) “Is this a good time?” (d) saying bye before ending
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) camera at eye level (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) eating while on a call
10. 10.True or false: “speaking clearly” shows good call manners. (a) True (b) False
11. 11.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
12. 12.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) side talk during a call
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) speaking clearly (d) shouting into the phone
14. 14.True or false: “calling late at night” shows good call manners. (a) False (b) True
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
16. 16.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) muting when not talking
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) loud TV behind you (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) loud TV behind you
23. 23.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.True or false: “muting when not talking” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) muting when not talking
32. 32.True or false: “calling late at night” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
37. 37.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) hanging up without bye (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.True or false: “muting when not talking” shows poor call manners. (a) False (b) True

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