Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 362 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
5. 5.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) calling late at night (d) loud TV behind you
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying bye before ending (d) side talk during a call
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.True or false: “muting when not talking” shows good call manners. (a) False (b) True
15. 15.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
17. 17.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) saying bye before ending
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
22. 22.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) camera at eye level
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.True or false: “calling late at night” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying your name first (d) side talk during a call
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) muting when not talking
34. 34.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) saying your name first
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) speaking clearly
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.True or false: “muting when not talking” shows poor call manners. (a) False (b) True

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