Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 363 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) camera at eye level
3. 3.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
6. 6.True or false: “eating while on a call” shows good call manners. (a) False (b) True
7. 7.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) eating while on a call
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) saying your name first
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) side talk during a call
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) camera at the ceiling (d) side talk during a call
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
15. 15.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) eating while on a call (d) saying bye before ending
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) side talk during a call
19. 19.True or false: “calling late at night” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) a quiet place for calls
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
26. 26.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) speaking clearly (d) side talk during a call
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) speaking clearly
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying your name first (d) saying bye before ending
33. 33.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
36. 36.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye

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