Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 364 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) calling late at night (d) camera at the ceiling
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
4. 4.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) shouting into the phone
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) saying your name first
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) saying your name first
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) hanging up without bye (d) calling late at night
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) side talk during a call
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) camera at eye level
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) muting when not talking
23. 23.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) a quiet place for calls (d) hanging up without bye
24. 24.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) shouting into the phone (d) hanging up without bye
28. 28.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
31. 31.True or false: “saying your name first” shows good call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) calling late at night (d) loud TV behind you
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners

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