Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 365 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) camera at eye level
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
7. 7.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) side talk during a call (d) calling late at night
9. 9.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
13. 13.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) “Is this a good time?” (d) speaking clearly
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) shouting into the phone (d) muting when not talking
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying your name first
19. 19.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
20. 20.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) camera at the ceiling
26. 26.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) “Is this a good time?”
29. 29.True or false: “saying your name first” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) eating while on a call
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) side talk during a call (d) hanging up without bye
35. 35.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
39. 39.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
40. 40.True or false: “saying bye before ending” shows good call manners. (a) True (b) False

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