Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 366 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) eating while on a call
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) muting when not talking (d) calling late at night
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
9. 9.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) saying your name first (d) muting when not talking
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) loud TV behind you
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
14. 14.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) a quiet place for calls
16. 16.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) a quiet place for calls (d) saying your name first
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) saying bye before ending (d) camera at eye level
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
23. 23.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) saying your name first
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.True or false: “side talk during a call” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) hanging up without bye (d) side talk during a call
32. 32.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
36. 36.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
37. 37.True or false: “saying your name first” shows good call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students