Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 367 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
3. 3.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
5. 5.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
6. 6.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) camera at eye level
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) side talk during a call (d) hanging up without bye
12. 12.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) saying your name first
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
21. 21.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
22. 22.True or false: “muting when not talking” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) shouting into the phone (d) camera at the ceiling
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) hanging up without bye (d) saying your name first
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) shouting into the phone
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
28. 28.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) hanging up without bye (d) camera at the ceiling
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) side talk during a call (d) calling late at night
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) “Is this a good time?” (d) hanging up without bye
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
38. 38.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
39. 39.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
40. 40.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners

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