Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 368 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
5. 5.True or false: “side talk during a call” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) saying your name first
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
11. 11.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) saying your name first
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at eye level (d) side talk during a call
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
16. 16.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) loud TV behind you (d) eating while on a call
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) saying your name first (d) camera at the ceiling
23. 23.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) speaking clearly
26. 26.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
27. 27.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
28. 28.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
29. 29.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) camera at eye level (d) saying your name first
30. 30.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) eating while on a call
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) side talk during a call (d) calling late at night
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
38. 38.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) loud TV behind you (d) calling late at night
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again

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