Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 38 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) saying bye before ending
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
11. 11.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying bye before ending (d) muting when not talking
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) side talk during a call (d) saying your name first
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
17. 17.True or false: “calling late at night” shows poor call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) eating while on a call
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) loud TV behind you (d) camera at eye level
37. 37.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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