Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 371 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) eating while on a call (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying your name first (d) calling late at night
5. 5.True or false: “eating while on a call” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at eye level (d) side talk during a call
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) “Is this a good time?”
10. 10.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) hanging up without bye (d) side talk during a call
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at the ceiling (d) saying your name first
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) camera at the ceiling (d) a quiet place for calls
16. 16.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
20. 20.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
22. 22.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) a quiet place for calls (d) eating while on a call
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) speaking clearly
26. 26.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) a quiet place for calls
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) speaking clearly (d) muting when not talking
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) side talk during a call
32. 32.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners

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