Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 372 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) muting when not talking (d) saying bye before ending
3. 3.True or false: “muting when not talking” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying your name first (d) shouting into the phone
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) side talk during a call
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) saying your name first (d) speaking clearly
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.True or false: “calling late at night” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) muting when not talking (d) speaking clearly
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
19. 19.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) “Is this a good time?” (d) calling late at night
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) eating while on a call
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) muting when not talking
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) a quiet place for calls (d) speaking clearly
33. 33.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) muting when not talking (d) saying bye before ending
36. 36.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) calling late at night (d) eating while on a call
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners

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