Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 375 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
2. 2.True or false: “eating while on a call” shows good call manners. (a) True (b) False
3. 3.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
4. 4.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) “Is this a good time?” (d) saying bye before ending
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) saying bye before ending
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) saying your name first (d) speaking clearly
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
13. 13.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) calling late at night
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) calling late at night
16. 16.True or false: “muting when not talking” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
19. 19.True or false: “camera at eye level” shows good call manners. (a) True (b) False
20. 20.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) a quiet place for calls (d) hanging up without bye
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) speaking clearly
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
31. 31.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) muting when not talking (d) a quiet place for calls
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
38. 38.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) loud TV behind you
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students