Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 376 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.True or false: “saying your name first” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) side talk during a call
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
20. 20.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
21. 21.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) saying bye before ending (d) speaking clearly
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) eating while on a call (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
31. 31.True or false: “saying your name first” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) hanging up without bye (d) eating while on a call
33. 33.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) camera at the ceiling (d) “Is this a good time?”
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
38. 38.True or false: “camera at eye level” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
40. 40.True or false: “muting when not talking” shows good call manners. (a) False (b) True

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