Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 377 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) calling late at night (d) loud TV behind you
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) speaking clearly (d) muting when not talking
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.True or false: “eating while on a call” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying your name first (d) a quiet place for calls
14. 14.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) eating while on a call
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) shouting into the phone
21. 21.True or false: “calling late at night” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) hanging up without bye (d) shouting into the phone
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) saying your name first
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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