Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 378 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) camera at eye level
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) camera at eye level
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
11. 11.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) saying your name first
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.True or false: “muting when not talking” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
20. 20.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) side talk during a call (d) hanging up without bye
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) speaking clearly (d) shouting into the phone
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) hanging up without bye (d) muting when not talking
26. 26.True or false: “eating while on a call” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) side talk during a call (d) saying bye before ending
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
35. 35.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
36. 36.True or false: “calling late at night” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) shouting into the phone (d) eating while on a call
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners

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