Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 379 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) saying your name first (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) speaking clearly
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
6. 6.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
7. 7.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
8. 8.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) calling late at night (d) side talk during a call
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
19. 19.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
24. 24.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) hanging up without bye
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) saying bye before ending (d) muting when not talking
34. 34.True or false: “side talk during a call” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) a quiet place for calls (d) calling late at night
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
39. 39.True or false: “eating while on a call” shows good call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners

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