Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 380 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) eating while on a call (d) saying your name first
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
4. 4.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) side talk during a call
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) camera at eye level
7. 7.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
8. 8.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) camera at eye level (d) hanging up without bye
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) eating while on a call
19. 19.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) loud TV behind you (d) saying bye before ending
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) saying your name first (d) loud TV behind you
30. 30.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) saying bye before ending
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) side talk during a call
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) loud TV behind you
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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