Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 381 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
2. 2.True or false: “muting when not talking” shows good call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.True or false: “speaking clearly” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
12. 12.True or false: “side talk during a call” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
17. 17.True or false: “saying your name first” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
19. 19.True or false: “eating while on a call” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) eating while on a call
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) a quiet place for calls (d) speaking clearly
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.True or false: “calling late at night” shows poor call manners. (a) False (b) True
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) saying bye before ending
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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