Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 382 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) calling late at night
2. 2.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) saying your name first
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) hanging up without bye (d) “Is this a good time?”
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) a quiet place for calls (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) camera at eye level
12. 12.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
17. 17.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) saying your name first (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) muting when not talking
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) a quiet place for calls
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) speaking clearly (d) calling late at night
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
26. 26.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) side talk during a call
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) hanging up without bye
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) calling late at night (d) muting when not talking
35. 35.True or false: “speaking clearly” shows good call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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