Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 383 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) shouting into the phone (d) side talk during a call
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) loud TV behind you (d) side talk during a call
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) muting when not talking (d) calling late at night
6. 6.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
7. 7.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) saying your name first (d) muting when not talking
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) camera at eye level
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) hanging up without bye (d) saying bye before ending
15. 15.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) muting when not talking
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.True or false: “saying your name first” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) a quiet place for calls (d) speaking clearly
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) side talk during a call (d) loud TV behind you
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) hanging up without bye (d) loud TV behind you
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
38. 38.True or false: “side talk during a call” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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