Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 384 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at eye level (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) muting when not talking
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.True or false: “side talk during a call” shows good call manners. (a) False (b) True
11. 11.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) shouting into the phone
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) muting when not talking (d) saying bye before ending
21. 21.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
22. 22.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) a quiet place for calls (d) saying bye before ending
29. 29.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) saying your name first
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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