Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 385 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.True or false: “side talk during a call” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) saying your name first (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) a quiet place for calls (d) saying bye before ending
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) a quiet place for calls (d) camera at eye level
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
26. 26.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) camera at eye level
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) eating while on a call
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) camera at the ceiling (d) shouting into the phone
31. 31.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) speaking clearly
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
37. 37.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) shouting into the phone (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.True or false: “loud TV behind you” shows good call manners. (a) False (b) True

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