Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 386 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) saying your name first
4. 4.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
8. 8.True or false: “camera at eye level” shows good call manners. (a) False (b) True
9. 9.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) eating while on a call (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) eating while on a call
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) side talk during a call (d) speaking clearly
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) side talk during a call
34. 34.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
36. 36.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) hanging up without bye
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.True or false: “side talk during a call” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) calling late at night (d) muting when not talking

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