Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 387 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) speaking clearly (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) hanging up without bye
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) speaking clearly (d) saying bye before ending
6. 6.True or false: “side talk during a call” shows good call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
10. 10.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) side talk during a call (d) eating while on a call
13. 13.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) calling late at night (d) side talk during a call
14. 14.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
16. 16.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) shouting into the phone (d) side talk during a call
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) muting when not talking (d) shouting into the phone
23. 23.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) speaking clearly
26. 26.True or false: “speaking clearly” shows good call manners. (a) True (b) False
27. 27.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
31. 31.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
34. 34.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) a quiet place for calls (d) camera at the ceiling
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners

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